AI phone answering for inbound and outbound calls
The AI that both answers and places your calls
One voice handles both directions: it answers your incoming calls professionally and calls your customers with confirmations, reminders and follow-ups. Around the clock, with no hold time.
You're booked for tomorrow at 8:30 AM. You'll get an SMS confirmation right away.
Hear our AI answer the call and book an appointment
It’s easy to promise a good AI voice — it’s better to hear one. Here is an example of a call where a customer phones in and the AI handles the whole conversation and the booking. Press play and hear the quality.
- Natural, fluent speech — no robot voice
- Understands what the caller needs and asks the right follow-up questions
- Finds a free slot and books it straight into the calendar
The example call is in Danish. The AI also answers in English and other languages.
Two directions, one AI voice
Inbound-Outbound AI Voice is an AI phone assistant that works both ways. Inbound, it greets your customers, understands what they're calling about, books appointments and passes the important cases on to your team. Outbound, it places the calls itself: confirmations, reminders, follow-ups on quotes, or news of a slot that just opened up.
Unlike a receptionist, it never takes time off. It answers on the second ring at 8 in the evening, it takes five calls at once during the morning rush, and it never forgets to call back. Your team stops getting interrupted, and no customer ends up in voicemail.
You decide the scope: inbound only, outbound only, or both on the same number.
Inbound
Answers within seconds, books into your calendar, handles the questions that come up again and again, and transfers to your team when a case needs a human.
Outbound
Places calls with confirmations, day-before reminders, follow-ups on quotes and rebooking of cancelled slots – in your name and in your words.
What a real call sounds like
Two actual conversations – one inbound, one outbound. Word for word as the AI runs them, along with everything it handled along the way.
8:41 PM, an hour and a half after closing. Normally this call would hit voicemail – and the customer would move on to the next plumber on the list.
What the AI handled along the way
- Answered in two seconds – an hour and a half after closing
- Assessed whether the job was urgent and picked the right job type
- Found an open slot in the right engineer's calendar
- Logged the address and phone number straight onto the job
- Sent the confirmation and scheduled the reminder automatically
Result
- Duration
- 1:04
- Outcome
- Booked tomorrow at 8:30 AM
- Job created
- #4821 · Dripping water pipe
And here's what it looks like afterwards
Every call lands in your dashboard with duration, status and outcome. This is one month at a dental clinic running four agents.
Dashboard
Track how your AI agents perform on the phone and on your website
Recent conversations
| Agent | Date | Status | Minutes | |
|---|---|---|---|---|
Widget – home page Widget | 26 Aug 2026, 21:12 | Completed | 0.47 | View conversation |
Reception – after hours Phone | 26 Aug 2026, 20:41 | Completed | 1.04 | View conversation |
Reminders – day before Phone | 26 Aug 2026, 09:15 | Completed | 0.38 | View conversation |
Reception – main line Phone | 25 Aug 2026, 14:22 | Completed | 2.11 | View conversation |
Widget – booking page Widget | 25 Aug 2026, 16:05 | Completed | 1.12 | View conversation |
Rebooking – cancellations Phone | 25 Aug 2026, 11:03 | Completed | 0.52 | View conversation |
Reception – main line Phone | 25 Aug 2026, 08:47 | Live | 0.19 | View conversation |
Active agents
- Reception – main line
- Reception – after hours
- Reminders – day before
- Rebooking – cancellations
- Widget – website
Bookings
- Fri 09:30Emma HansenHygiene visit
- Fri 11:00Jonas BakCheck-up
- Mon 08:15Aisha KarimEmergency slot
Illustrative figures from a demo clinic – your own dashboard shows your agents, your widget conversations and your calls.
How you get started
From the first conversation to a live AI voice usually takes less than a week.
We connect your number
You keep your current phone number. We set up forwarding so the AI takes exactly the calls you choose – all of them, only outside opening hours, or only when the line is busy.
The AI learns your business
We train it on your services, prices, opening hours and the questions your customers actually ask. You approve the wording before it goes live.
Calendar and systems connect
Google Calendar, Outlook or your industry system. The AI only books slots that are genuinely free, and writes the appointment into the same place you always use.
You follow along in the dashboard
Every call is recorded, transcribed and summarised. You can always go back and see exactly what was said and agreed.
What the AI voice can do
Everything it takes to keep the phone covered – in both directions.
Answers every incoming call
Picks up within seconds, understands what the customer is calling about, books appointments and answers the recurring questions. No customer ends up in voicemail.
Calls your customers itself
Confirmations, day-before reminders, follow-ups on quotes and rebooking of cancelled slots – dialled automatically, in your name and in your words.
Natural conversation
Understands ordinary speech, accents and interruptions. Customers don't press 1 for booking – they just talk, the way they would to a person.
Unlimited simultaneous calls
Five customers can call at once without anyone queuing. You pay for talk time, not for capacity, so a busy morning doesn't cost extra.
Books straight into your calendar
Synced with Google Calendar, Outlook and the common industry systems. The AI only sees slots that are genuinely free – no double bookings.
SMS confirmation and reminder
The call is followed by an SMS with time and address, and a reminder before the visit. That combination is what brings no-shows down.
Recording, summary and transcript
Every call is stored with a full transcript and a short summary of what was agreed. You can always document the conversation afterwards.
Transfers when a human is needed
The AI recognises the cases it shouldn't decide – complaints, emergencies, negotiations – and transfers to the right colleague or takes a message.
GDPR and data security
Data is processed in the EU with encrypted storage, agreed deletion rules and a data processing agreement. Recordings and transcripts are yours alone.
Who uses it for what
The same two directions solve very different problems depending on the industry.
Clinics and dentists
Inbound: booking and rebooking without interrupting the front desk. Outbound: day-before reminders and a new slot for anyone who cancels. This is where no-shows drop the most.
Tradespeople and installers
Inbound: calls get answered while your hands are inside an installation. Outbound: confirmation of tomorrow's visits and a heads-up if the engineer is running late.
Sales and lead follow-up
Outbound: call new leads within minutes, qualify the need and book the meeting straight into the rep's calendar while the interest is still warm.
Customer service and support
Inbound: take the top off the call volume with the questions that repeat – order status, opening hours, prices – and pass the rest on with context.
Webshops and e-commerce
Outbound: call on failed payments or uncollected parcels. Inbound: answer delivery and returns questions without hold time in peak season.
Offices and professional services
Inbound: a professional welcome for client calls, with messages taken and meetings booked. Outbound: confirming appointments and following up on documents sent.
Inbound or outbound – what do you need?
Most businesses start with one direction and switch the other on later. Same number, same voice.
| Task | Inbound | Outbound |
|---|---|---|
| Answering calls from customers | ||
| Calling customers | ||
| Booking appointments in the calendar | ||
| Capturing customer details | ||
| Day-before reminders | ||
| Following up on leads and quotes | ||
| Answering recurring questions | ||
| Transferring to a colleague | ||
| Rebooking a cancelled slot | ||
| Recording and summary |
Pricing
Talk time and every feature are included. No lock-in, no setup fee.
Every plan includes both inbound and outbound calling, calendar integration, SMS and recording.
Frequently asked questions
What we're asked most often before an AI voice goes live.
What is the difference between inbound and outbound calls?
Can I keep my current phone number?
How many calls can it handle at once?
Can customers tell it's an AI?
What happens if the AI can't help?
Is automated outbound calling legal?
Does it work in languages other than English?
What does it cost compared to a receptionist?
How long does setup take?
Hear your own AI voice before you decide
We'll set up a demo with your services and your opening hours, so you can call in and hear exactly how it answers your customers.
AI Voice Widget: your digital receptionist – ready 24/7
Our primary solution is the AI Voice Widget – an AI-powered voice assistant that lives directly on your website and handles the customer conversation from the first question to a confirmed booking. The widget can even book a viewing appointment directly through the conversation.
Answers general questions
Responds quickly and accurately to customers' general questions about your business, opening hours and services.
Books and reschedules appointments
Finds available times and books or reschedules appointments instantly – without customers waiting for a callback.
Books meetings directly in your calendar
Books meetings – including viewings – directly in the company calendar, synced in real time.
Answers questions about products and services
Gives customers detailed answers about your products and services, so they get the information they need right away.
Helps webshops with sales and orders
Supports webshops with sales and order inquiries, so customers get answers while purchase intent is high.
Answers questions about delivery and orders
Gives customers status updates and answers to questions about products, delivery and existing orders.
Guides customers toward a purchase
Confidently leads customers through the sales process and helps them take the next step toward a purchase.
Handles inquiries around the clock
Always available, handling customer inquiries 24 hours a day, 7 days a week – even when the office is closed.
Whatever your industry, the AI Voice Widget is the core of your customer experience – one solution that answers, books and guides your customers all the way.
Manage AIbooking from your phone
Log in with your AIbooking account in the app and keep track of your AI receptionist wherever you are.
- The same login as on your computer
- See calls, conversations and bookings instantly
- Works on both iPhone and Android
Scan with your phone's camera to get the app
Guides and answers
In-depth articles on the questions our customers ask most before they get started.