AI customer service for webshops and Shopify, 24/7
In e-commerce, fast customer service is critical to success. Delayed replies to customer inquiries mean lost sales and bad reviews. But staffing customer service 24/7 is expensive and complex.
Hear our AI answer the call and book an appointment
It’s easy to promise a good AI voice — it’s better to hear one. Here is an example of a call where a customer phones in and the AI handles the whole conversation and the booking. Press play and hear the quality.
- Natural, fluent speech — no robot voice
- Understands what the caller needs and asks the right follow-up questions
- Finds a free slot and books it straight into the calendar
The example call is in Danish. The AI also answers in English and other languages.
What your dashboard looks like in practice
A real example of how you track your AI widget and phone assistant — in one place, with figures for both channels.
Dashboard
Track your AI widgets' performance
Recent conversations
| WIDGET | DATE | STATUS | MINUTES | |
|---|---|---|---|---|
Nordisk Webshop Widget | 17. sep. 20:16 | Active | 0.48 | View call |
Ordrestatus-widget Widget | 17. sep. 19:02 | Ended | 1.12 | View call |
Nordisk Webshop Widget | 17. sep. 17:44 | Ended | 0.58 | View call |
Nordisk Webshop Inbound | 17. sep. 12:30 | Ended | 3.02 | View call |
Recently used widgets
- Nordisk Webshop
- Ordrestatus-widget
- Produkt-widget
Shopify orders
- ShippedSofie Lind#10482
- DeliveredMikkel Brandt#10479
- ProcessingIda Kragh#10475
The question gets answered before the cart is abandoned
In a webshop a large share of traffic arrives outside opening hours, and one unanswered question about delivery, sizing or returns quickly becomes an abandoned cart. The AI widget answers on your site instantly — around the clock — and carries the customer all the way to a completed order.
The situation: At 21:38 a customer has the item in their cart but is unsure about delivery and returns. Support doesn't open until tomorrow.
- Product, delivery and returns questions answered instantly — evenings included
- Fewer abandoned carts, because the doubt is cleared up on the spot
- Complex cases are handed to your team with the full conversation as context
- No waiting and no queue — however many people ask at once
AI-powered customer service that never sleeps
Aibooking.dk gives you AI-powered customer service that never sleeps. The system instantly answers common questions about products, delivery times, returns, and order status. Complex inquiries are automatically escalated to your team. With SMS notifications, you keep customers updated throughout their entire purchase journey. Your dashboard shows all customer interactions, conversation summaries, frequently asked questions, and trends, so you can continuously optimize your service. Reduce response times from hours to seconds and significantly improve customer satisfaction.
24/7 customer service
Answer inquiries instantly without extra staff
Automatic replies
Handle questions about products, order status, and returns
SMS updates
Automatic notifications about shipments and deliveries
Lightning-fast response times
Reduce response times from hours to seconds
Trend insights
Dashboard with customer interactions and frequently asked questions
Webshop integration
Integration with your webshop system and order management
Like having an extra salesperson on the floor – your shop's chat, only smarter
Aibooking.dk's AI widget goes straight onto your webshop, whether you run Shopify, WooCommerce or Magento. Customers can talk or type to check an order, reorder a product or find the right item – automatically, around the clock.
Tracks orders
"Where's my parcel?" is answered immediately from live order status
Reorders products
The customer reorders a previous item right there in the conversation
Helps through the purchase
Answers questions about stock, sizes and delivery while the customer shops
Now connected directly to your Shopify store — and your calendar
Connect your store once in the dashboard, and the AI agent pulls products, stock and orders straight from Shopify, and can book appointments directly in your calendar — no manual updates anywhere.
Shopify integration
The agent answers product questions, prices and "where's my package?" with data pulled live from your Shopify store — ready in 5 minutes.
Calendar integration
Book personal consultations, pickup times or follow-ups directly into your Google Calendar or Outlook, synced automatically.
Perfect for all online businesses
Webshops
E-commerce
Dropshipping
Marketplaces
Online sales
The calendar systems webshops use most
Sell both products and services? Bookings can land straight in your existing calendar.
Google Calendar
Automatic real-time sync of bookings
Microsoft Outlook / 365
Booking and calendar sharing for the whole team
Shopify
Book pickup, delivery or consultations straight from the webshop
Calendly
For webshops that also sell consultations or demos
Apple Calendar
Syncs directly via iCloud
Other systems
Using something else? We connect via CalDAV/iCal sync
What does it cost — and how much time do you get back?
Pick the solution you're interested in, set your expected talk time, and see the price straight away.
We recommend trying the solution free for 7 days first. Then choose your package and get setup and onboarding included, completely free.
Time you can spend running the business instead. Bookings, rebookings and questions are handled without you.
The agent always answers — evenings, weekends and holidays. You don't lose customers because nobody could pick up.
Prices are indicative and non-binding. You can change package along the way.
Try it right away — on your calls and your website
Create a test account and get full access to the solution for 7 days, completely free with no commitment. We set it up together with you on a short onboarding call.
- No technical setup required
- Full access to the dashboard, recordings and bookings
- No commitment and no card details required
Ready to get started?
Book a free, no-obligation meeting and get access to a test login so you can try the system yourself
Book a no-obligation meeting and get a free test loginGuides and answers
In-depth articles on the questions our customers ask most before they get started.
Frequently Asked Questions
AI Voice Widget: your digital receptionist – ready 24/7
Our primary solution is the AI Voice Widget – an AI-powered voice assistant that lives directly on your website and handles the customer conversation from the first question to a confirmed booking. The widget can even book a viewing appointment directly through the conversation.
Answers general questions
Responds quickly and accurately to customers' general questions about your business, opening hours and services.
Books and reschedules appointments
Finds available times and books or reschedules appointments instantly – without customers waiting for a callback.
Books meetings directly in your calendar
Books meetings – including viewings – directly in the company calendar, synced in real time.
Answers questions about products and services
Gives customers detailed answers about your products and services, so they get the information they need right away.
Helps webshops with sales and orders
Supports webshops with sales and order inquiries, so customers get answers while purchase intent is high.
Answers questions about delivery and orders
Gives customers status updates and answers to questions about products, delivery and existing orders.
Guides customers toward a purchase
Confidently leads customers through the sales process and helps them take the next step toward a purchase.
Handles inquiries around the clock
Always available, handling customer inquiries 24 hours a day, 7 days a week – even when the office is closed.
Whatever your industry, the AI Voice Widget is the core of your customer experience – one solution that answers, books and guides your customers all the way.
Manage AIbooking from your phone
Log in with your AIbooking account in the app and keep track of your AI receptionist wherever you are.
- The same login as on your computer
- See calls, conversations and bookings instantly
- Works on both iPhone and Android
Scan with your phone's camera to get the app