Connect your Shopify store and the AI assistant looks up products, sizes, colours, stock, shipping, returns and order status in the store itself, while the customer is asking. On your website as a chat and voice widget, and on the phone when customers call.
Some customers type, others call. You connect the store to the agent that answers, and it runs the same Shopify lookups whether the customer is in the chat or on the phone.
A small window on your storefront where shoppers can type or talk to the AI assistant. It finds the product, answers on size and stock and sends a clickable link to the product page.
Customers who call get an answer straight away. The AI picks up, handles product questions and looks up order status from the order number, instead of sending the caller to voicemail.
More about the two channels: AI widget and chatbot · AI answering service
The AI keeps no stale copy of your catalogue. Every question about a product, a price or an order becomes a Shopify lookup the moment the customer asks, so the answer matches your store right now.
The customer describes the item in their own words, such as "black running shoes in a 9". The AI finds matching products with name, price and variants.
Size, colour, SKU and stock for every variant. Ask about a specific size and the AI says whether that exact one is in stock.
The AI reads your own shipping, refund and terms policies from Shopify. Edit them in Shopify and the AI answers from the new text.
"Where is my order?" The AI asks for the order number and replies with status, carrier, tracking number and expected delivery whenever Shopify has them.
Three everyday ecommerce questions and how the AI assistant handles them.
Customer: Do you have the Nord rain jacket in black, size L?
AI assistant: Yes, the Nord rain jacket comes in black in size L and it's in stock. It's €119. View product
Customer: Anything cheaper?
AI assistant: The Basic rain jacket is €74 and in stock in black, size L. View product
Customer: My parcel still hasn't arrived.
AI assistant: Happy to check. What's your order number?
Customer: It's 10482.
AI assistant: Order 10482 shipped with DPD yesterday and is due tomorrow. The tracking number is in your shipping confirmation email.
Customer: Can I send the shoes back if they're too small?
AI assistant: Yes. Under the store's refund policy you have 30 days from delivery, and the item must be unworn. Full policy here: Read the refund policy
These examples come from a fictional store. Names, prices and policies always come from the connected Shopify store.
The integration is built to give correct answers, not to promise more than it can deliver.
The AI only looks up an order once the customer has given the order number, and it only shares status, shipping and delivery. Name, email, address, items and payment are never passed to the AI at all. Order data is not stored by Aibooking: it is fetched from Shopify for that one reply and not reused. The connection only has read access to products, orders and store policies.
You get a 7-day trial with no commitment and no card required.
Choose a website widget or a phone agent, give it a name and pick its language and voice.
On the Webshop tab, enter your store address (yourstore.myshopify.com) and approve the connection in Shopify.
Paste the embed code into your Shopify theme, or forward your phone number to the number the agent gets.
Connect your Shopify store so the agent can answer product questions and help customers with their orders. Everything is pulled directly from Shopify when the customer asks.
The address you log in with on Shopify — it always ends in .myshopify.com. You'll be sent to Shopify to approve the connection.
The key is verified against Shopify before it's saved, and stored encrypted. It's never shown again — not here, nor anywhere else in the dashboard.
The Webshop tab in the Aibooking dashboard, where the store is connected
If you have a warehouse or a shop, the agent can also book courier delivery with Uber Direct or Just Eat where the service runs in your area. It gets the price and delivery time, reads them out and only books once the customer says yes.
See all integrationsEach agent speaks the language you choose: English, Danish, German, Spanish, French or Portuguese. If you sell into several countries, give each store or market its own agent.
Create a test account and get full access to the solution for 7 days, completely free with no commitment. We set it up together with you on a short onboarding call.
Connect your Shopify store during the trial and test the AI on your own products before you decide.
In-depth articles on the questions our customers ask most before they get started.